Easy returns.

Cancellations

You can cancel an order any time before it is dispatched by emailing support@zeniva.shop with your order reference. We refund the full amount paid. Once an order has shipped it can no longer be cancelled, but you can return it as described below.

Returns within 7 days

You may return your product within 7 days of delivery if it is unused, in its original packaging and with all accessories, manuals and free items included. For hygiene reasons, used massagers can be returned only if they are defective.

Damaged, defective or wrong items

If your product arrives damaged, does not work, or is not what you ordered, contact us within 48 hours of delivery with your order reference and photos or a short video. After verification we will arrange a free pickup and offer a replacement or a full refund.

How to request a return

Email support@zeniva.shop with your order reference, the mobile number used for the order and the reason for return. We'll confirm eligibility within two business days and share pickup details. Where pickup is not available at your PIN code, we may ask you to self-ship the product; we reimburse reasonable courier costs for damaged, defective or wrong items.

Refunds

Once we receive and inspect the returned product, approved refunds are initiated within 2 business days to your original payment method via Razorpay. Depending on your bank or card issuer, the amount usually reflects within 5–7 business days. Shipping charges, if any, are refunded only for damaged, defective or wrong items. We do not offer cash refunds.

Non-returnable cases

Products that are used (unless defective), damaged by misuse, missing parts or packaging, or returned after 7 days are not eligible for return.

Last updated: 26 September 2026