The fine print.

These terms apply to your use of https://zeniva.shop and any purchase from Zeniva ("Zeniva", "we", "us"). By using this site or placing an order, you agree to them.

Your account

You sign in with your mobile number and a one-time code sent by SMS. Keep your phone and codes private; you are responsible for activity on your account. You must be at least 18 years old, or use the site with a parent or guardian's involvement.

Orders and pricing

All prices are in Indian Rupees and include applicable taxes unless stated otherwise. The amount shown on the payment screen is the final amount you pay. Placing an order is an offer to buy; a contract is formed when your payment is confirmed. We may refuse or cancel an order, for example because of stock unavailability, a pricing error or suspected fraud, and will refund any amount paid in full.

Payments

Payments are processed securely by Razorpay. We do not see or store your card, UPI or bank credentials. Payment is subject to Razorpay's terms and your bank's approval.

Delivery, returns and refunds

Delivery is governed by our Shipping policy, and returns, refunds and cancellations by our Returns & refunds policy.

Product use

The Everyday Massager is a personal wellness product, not a medical device, and is not intended to diagnose, treat or cure any condition. Read the user manual before use. If you are pregnant, have a pacemaker, a medical condition or an injury, or are unsure, consult a doctor before use. Do not use on broken skin or swelling, or while sleeping, and stop if you feel pain or discomfort.

Warranty and liability

Any manufacturer warranty is described in the product packaging. To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Acceptable use

Do not misuse the site, attempt to access other customers' data, interfere with its security, or use automated means to request SMS codes. Site content, images and the Zeniva name belong to us and may not be copied without permission.

Governing law and grievances

These terms are governed by the laws of India. Complaints can be sent to our grievance contact at support@zeniva.shop; we acknowledge complaints within 48 hours and aim to resolve them within one month. Courts in India have jurisdiction over disputes.

Changes

We may update these terms from time to time. The version on this page at the time of your order applies to that order.

Last updated: 26 September 2026